Privacy Policy

Account Information

When you create a Syncra account, we collect information necessary to establish and manage your account, including:

• •Full name and email address
• •Profile information (profile picture, bio, company)

Authentication Information

We use Auth0 as our authentication provider. When you authenticate through Auth0, we receive and store your verified identity information. Auth0 may collect additional information according to their privacy policy, and we recommend reviewing it at https://auth0.com/privacy.

Authentication is handled exclusively by Auth0. We do not store passwords in our database.

Social Media Account Connections

To provide the core functionality of Syncra, we collect information related to your social media accounts:

• •OAuth tokens and credentials for connected platforms (Twitter, LinkedIn, Facebook, Instagram, etc.)
• •Account identifiers from each social platform
• •Public profile information from connected accounts
• •Audience insights and metrics from your social media accounts (follower counts, engagement data)

Important: OAuth tokens are encrypted and stored securely. They are used only to perform the actions you authorize through Syncra (posting, scheduling, retrieving analytics). We never use these tokens for any other purpose.

Workspace and Team Data

If you create or join a workspace, we collect:

• •Workspace name and description
• •Team member information and roles
• •Workspace settings and preferences
• •Billing and subscription information
• •Payment method details (processed through secure payment providers)

Post and Content Data

Syncra stores content you create, including:

• •Draft posts and scheduled content
• •Published posts and content metadata
• •Images, videos, and media attachments
• •Post scheduling and publishing history
• •Comments, approvals, and collaboration data

Analytics and Usage Data

We automatically collect information about your interactions with Syncra:

• •Pages visited, features used, and actions taken
• •Login times, session duration, and access patterns
• •Device information (browser type, operating system, device type)
• •Engagement metrics and feature adoption data

Communication Data

When you contact us or communicate through the Service:

• •Support tickets and customer service communications
• •Feedback, feature requests, and bug reports
• •Email correspondence and chat messages

We may disclose information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf under strict data processing agreements, including:

• •Cloud infrastructure providers (hosting, databases, backups)
• •Payment processors (for billing and transactions)
• •Analytics providers (anonymized usage data)
• •Customer support platforms
• •Email service providers

Legal Requirements

We may disclose information when required by law, including in response to subpoenas, court orders, or other legal processes. We will provide notice of such requests unless legally prohibited.

Business Transfers

If Syncra is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and provide you with choices regarding your information.

Consent

We may disclose information when you provide explicit consent or request disclosure.

Aggregated Data

We may publicly share aggregated, anonymized information that cannot reasonably be used to identify you (e.g., "our users published 1M posts this month").

GDPR Rights (EU Users)

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• •Right to access: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
• •Right to rectification: You can request correction of inaccurate or incomplete personal data.
• •Right to erasure: You can request deletion of your personal data (subject to legal retention obligations).
• •Right to restrict processing: You can request that we limit how we use your data.
• •Right to data portability: You can request a copy of your data to transfer to another service.
• •Right to object: You can object to certain types of processing, including marketing communications.
• •Right to lodge a complaint: You have the right to file a complaint with your local data protection authority.

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• •Right to know: You can request what personal information we collect and how it is used.
• •Right to delete: You can request deletion of personal information collected from you (subject to exceptions).
• •Right to opt-out: You can opt out of the sale or sharing of your personal information.
• •Right to correct: You can request correction of inaccurate personal information.
• •Right to limit use: You can limit our use of sensitive personal information.

How to Exercise Your Rights

To exercise any of these rights, please contact us at - with:

• •A clear description of your request
• •Sufficient information to identify your account
• •Proof of identity (for security purposes)

We will respond to requests within 30 days (or as required by applicable law). You can also manage some preferences directly in your account settings.

Do Not Track

Some browsers include a Do Not Track (DNT) feature. We do not currently respond to DNT signals, but we provide other privacy choices as described in this policy.

What Are Cookies?

We use an encrypted session cookie for authentication. This cookie enables you to stay logged into your account.

Managing Cookies

Our encrypted session cookie is essential for authentication. You can clear cookies in your browser settings, but this will log you out of your account.