Unified Inbox
A unified inbox
for every comment, DM, and mention.
Syncra's unified inbox pulls comments, DMs, and mentions from all your social accounts into one feed — so your team can respond faster without switching between 8 different apps.
Grow your community response time by triaging every conversation in one feed — so comments, DMs, and mentions across 8 platforms stop slipping through the cracks.
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Your team is drowning in tabs
Checking notifications across Instagram, LinkedIn, TikTok, X, and Facebook means logging into each platform, scrolling through irrelevant noise, and hoping nothing slips through. Syncra centralises everything so nothing gets missed.
How Syncra's unified inbox works
- 1
Connect your accounts
Link your social accounts and Syncra starts pulling in comments, mentions, and messages automatically.
- 2
Triage from one feed
See all incoming conversations in a single stream. Filter by platform, account, or message type to focus on what matters.
- 3
Reply in context
Respond to comments and messages directly from Syncra. The reply goes back to the original platform — the sender never knows the difference.
- 4
Mark as done
Archive handled conversations so your inbox stays clean. Unread items surface automatically when new activity comes in.
Unified Inbox capabilities
Multi-platform feed
Comments, DMs, and mentions from every connected platform land in one chronological stream.
Platform and account filters
Narrow your view to a single platform, account, or conversation type when you need to focus.
In-context replies
Reply to any comment or message without leaving Syncra. Responses are posted natively to the original platform.
Team assignment
Assign conversations to specific team members so nothing falls through the cracks.
Why teams choose Syncra for this
The problems the old way creates, and how Syncra handles them instead.
"We miss comments every week because nobody checks five platforms every hour."
Every comment, DM, and mention across 8 platforms lands in one feed. Your team checks one place, not five. Nothing slips through because nothing is hidden behind a platform-specific notifications panel your team forgets to open.
"Our community manager has to log into five different platforms every morning just to triage."
Triage happens in one feed, with one login. Filter by platform, account, or conversation type. Assign what needs specialist attention, reply to what is quick, archive the rest. A half-hour morning routine becomes ten minutes.
"We cannot tell who replied to what, so customers sometimes get two different answers."
Every conversation shows who is handling it, who has replied, and what was said. Assignments prevent collisions before they happen. Audit history is permanent, so you can see exactly which teammate answered which question and keep the team's voice consistent.
"Using a third-party tool makes our replies look unprofessional."
Replies are sent natively through each platform's API. There is no 'sent via Syncra' footer, no third-party signature, no visible indication that you used a tool. The recipient sees a normal reply from your account — because that is exactly what it is.
What makes Syncra different
One feed across 8 platforms
Instagram, Facebook, LinkedIn, X, Threads, YouTube, Reddit, and Bluesky — one chronological feed. Compare that to the typical alternative: five browser tabs, three notification panels, and a hope that nothing urgent is hiding somewhere.
Honest platform coverage
TikTok is not in the inbox today. We say so clearly — on the product, on the page, on the pricing. When TikTok's API exposes the endpoints we need, we will add it. Until then, no fake coverage, no 'limited TikTok support' asterisks.
Native replies, no footer, no branding
Replies go through each platform's official API. No 'sent via' tagline, no watermark, no signal to the recipient that a tool was involved. Your brand voice lands without interruption.
Built for team triage, not solo scrolling
Assignments, handling indicators, read state per teammate, personal queues. The inbox is built for four people sharing the workload, not one person doing everything. If you run community-manager-led support or shared on-call rotations, the structure matches how you already work.
What you get inside Syncra
The product details behind a calm workflow.
8-platform chronological feed
Instagram, Facebook, LinkedIn, X, Threads, YouTube, Reddit, and Bluesky feeding one stream. Platform-agnostic triage for teams who post everywhere.
Platform, account, and type filters
Narrow the feed to a specific platform, a specific account, or a specific message type — comments only, DMs only, mentions only. Useful when a campaign drops and one account needs full attention.
Assignments and personal queues
Assign a conversation to a teammate. They see it in their queue. Handling indicators prevent double-replies. Audit log keeps history permanent.
Native in-context replies
Reply from Syncra; the message posts natively on the platform. No footer, no watermark, no tool-branding. Your account's reply looks identical to a reply typed directly on the platform.
Archive, search, and revisit
Mark items as done to clean the feed. Archived items stay searchable forever, so long-running customer conversations retain context across months and team changes.
Simple keyword and account filtering
Hide known spam patterns, mute specific accounts, skip trivial comments. The feed stays focused on conversations that need a human — not the noise around them.
The inbox is where customer trust is earned or lost — and for most teams, it is the most fragmented part of the social workflow. Every platform wants to be the hub. None of them are. Your community manager ends up with a browser wall of notification panels, each one slightly different, each one hiding something important in its own way.
Syncra's unified inbox puts every conversation in one feed, lets your team split the load through assignments, and sends replies natively so nothing about the reply betrays the fact that a tool was used. The result is faster response times, fewer missed comments, and a community-management workflow that finally matches how the rest of your team works — structured, shared, and calm.
8 platforms, one feed. TikTok is not there yet. We will not pretend otherwise, and we will not stop building toward it. Everything else is live.
Who benefits most
Community managers
Stay on top of every comment and mention without living inside each platform's notification centre.
Social media teams
Split the inbox workload across your team with assignments and read-state tracking.
Agencies
Manage client community engagement across separate workspaces without sharing platform credentials.
Frequently asked questions
Start managing your content with Syncra.
Join the social media teams who use Syncra to plan, approve, and publish content without the chaos.